Data Privacy Policy: SMS Compliance & Data Protection

1. Our Commitment to Your Privacy

At Digitli, we understand that your privacy is paramount. As a global digital solutions provider specializing in SMS communications and data protection, we maintain the highest standards of privacy and security across all our services. This comprehensive privacy policy outlines our commitment to protecting your personal information and ensuring compliance with global data protection regulations.

2. Information Collection & Usage

We gather essential information to deliver our digital services effectively:

• Contact details (name, email, phone) for service delivery and support
• Technical data (IP address, device information) to optimize your digital experience
• Service-specific information through our digital platforms
• Communication preferences for personalized service

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, typically for a period of 24 months unless a longer retention period is required by law.

3. Digital Communication Standards

Our SMS and digital communication practices are designed with your convenience and security in mind:

• Compliant with international messaging standards (A2P 10DLC)
• Transparent opt-in processes for all communications
• Clear unsubscribe options in every message
• Regular communication audits and updates
• Compliance with GDPR, CCPA, and other relevant data protection regulations

4. SMS/Text Messaging Policy

Digitli ("we," "us," or "our") uses SMS/text messaging (A2P 10DLC) to communicate with clients regarding appointments, service inquiries, and quotations. By providing your phone number, you consent to receive transactional and follow-up messages from us.

Phone Number Collection

We collect your phone number through secure channels:

• Digital lead forms and contact submissions
• Direct inquiries and service requests
• Appointment scheduling systems

Our disclosure states: "By providing your contact information, you agree to receive messages from Digitli about your inquiry, appointment scheduling, and service quotations. Standard message and data rates may apply. You may opt out at any time."

Compliance & Security

• TCPA Compliance: Explicit consent obtained through digital forms
• Phone numbers stored in encrypted databases with restricted access
• Access limited to authorized personnel for communication purposes only
• No sharing with third parties for marketing purposes
• Quarterly security audits and compliance verification

Opt-Out Options

You can unsubscribe at any time through:

• Reply "STOP" to any SMS message
• Email [email protected] with "Unsubscribe" in the subject
• Contact our support team through our website
• Call our dedicated privacy line at +44 7700 158830

5. Advanced Security Framework

We employ a multi-layered security approach to protect your data:

• Enterprise-grade encryption (AES-256) for all data transmissions
• Regular security assessments and penetration testing
• Strict access controls and multi-factor authentication
• Continuous monitoring and threat detection systems
• Automated backup systems with encrypted storage
• Incident response team and documented procedures

6. Global Data Management

Our international operations follow strict data governance standards:

• GDPR compliance for EU data subjects
• CCPA compliance for California residents
• Standard Contractual Clauses for international data transfers
• Local data protection standards adherence
• Regular compliance audits and updates

7. Continuous Improvement

We are committed to evolving our privacy practices:

• Regular policy reviews and updates
• Industry best practice adoption
• User feedback integration
• Emerging technology adaptation

8. Connect With Us

Your privacy matters to us. Reach out through:

General Inquiries:

[email protected]+44 7700 158830